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Company Policies: FAQ


We understand that unanticipated events happen occasionally in everyone's life.  In our desire to be effective and fair to all of our clients and out of consideration for our therapists' time, we currently have the following policies:


  • 24-hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment/make-up.


  •  If you are unable to give us 24 hours advance notice you will be charged a late cancellation fee ($35 for OT, SP, PT; $50 for ABA and group sessions). This amount must be paid prior to your next scheduled appointment. This fee can be waived if you schedule and attend a makeup appointment. 


Clients who either forget or consciously choose to forgo their appointment for whatever reason will be considered a "no-show". They will be charged a late cancellation fee for their “missed” appointment which is due prior to their next appointment.


Appointment times have been arranged specifically for you and we ask that our parents arrive on-time for scheduled sessions.  If you arrive late, your session may be shortened in order to accommodate other children whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Out of respect and consideration to your therapist and other patients please plan accordingly and be on time for pick-up. If parents wish to discuss progress and sessions with therapists, we ask that parents arrive earlier to allow for that time before their next client.


At Cornerstone we have a number of individuals we serve who are considered high-risk or medically fragile. We ask that all of our parents be courteous and refrain from bringing in a child to therapy who is showing any signs of illness (includes in-home services). If your child is exhibiting any of the following symptoms, we ask to reschedule your appointment until your child is symptom free for 24-hours:

  • Fever

  • Vomiting

  • Runny nose with green discharge

  • Diarrhea

  • Coughing

  • Evidence of contagious rash

Out of respect to our staff and our other clients, please remain at home and cancel both clinic or in-home services for that day. Additionally, if a family member in the household is ill, we ask that you cancel and reschedule in-home services so that the staff member does not expose other children they are seeing that day. If your child becomes ill in the middle of session or are exhibiting signs of illness, your therapist will call you and your child will need to be picked up promptly. Any child who has had a contagious infection (e.g. hand-foot-and-mouth disease) will need clearance with a doctor's note prior to returning to therapy.


Our goal at Cornerstone Therapies is to meet the child’s needs as determined by parents and professionals as a team. We would like to know if you are not happy with any part of your child’s program. If you have a complaint we ask that you please call our front office so that they can assist you with setting up a meeting with our management team. All complaints will be documented and if necessary written goals or objectives will be provided to the parent as possible solutions to the complaint. If all measures are taken and you are still not happy with the solutions you have the right to request another facility or program at any time. 


We are required by law to maintain the privacy and security of your protected health information. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. We must follow the duties and privacy practices described in this notice and give you a copy of it. We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
For more information see:


Company Policies: Files
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