JUST GETTING STARTED WITH US?
BEFORE YOUR FIRST SESSION...
Once we receive your contract for services our front office staff will provide you with a weekly schedule for therapy. Before your first session you are required to complete our patient information packet. You can submit this through email or bring it with you to your first appointment. All benefits and information is verified prior to your first appointment and copays are due at the time of visit.
DO I NEED TO STAY WITH MY CHILD DURING THERAPY?
Parents are not required but are welcome to stay when their child receives therapy.  Our therapists encourage parents to be active participants in their child’s services. If the parent is not present during therapy, the parent should return 5-10 minutes before the conclusion of therapy so the therapist can review the session and possible homework.
WHAT SHOULD I BRING FOR THE FIRST SESSION?
We ask that patients bring drinks and food/snacks that may be needed for the day. Clients are welcome to bring a favorite item/toy to help them with their first transition to session. Please bring a bag/backpack with diapers and wipes if needed and a change of clothes.
CAN I CHANGE MY SCHEDULE?
Yes. If possible we ask that you give us one month’s notice to make changes. Some children have multiple disciplines and it takes about 3 hours on average for our scheduler to coordinate all the disciplines in the time frames that parents give. Sometimes your therapist may not be available if you change your schedule and you may need to see another therapist.
DO YOU DO IN-HOME THERAPY?
Yes, based on your child's specific needs in-home therapy is available depending on location and therapist availability.
DO YOU HAVE ANY BILINGUAL THERAPISTS?
Yes, we currently have Spanish bilingual Physical therapists, Spanish bilingual Speech Language Pathology Assistant, ASL bilingual Speech Pathologist, Vietnamese bilingual Speech Language Pathology Assistant, Bilingual Spanish Occupational therapists, Spanish bilingual RBT’s, Spanish bilingual parent educators, Vietnamese bilingual BCBA, and Cantonese bilingual BCBA.
CAN YOU PROVIDE TELEHEALTH SERVICES?
Yes, depending on the funding source, many services can still be provided remotely.